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WSA
- $24,460-$132,250
This position has three levels. The median for level I is $27,936; the median for level II is $38,956; the median for level III is 57,313
WashTech
- <$25-000-$34,999
This position includes intermediate and senior levels. The median response for intermediate level was $25,000-$29,999. The median response for senior level was $25,000-$25,999.
Salary.com
- $28,426
ESD
- $26,680
WSA - Takes customer orders, typically over the phone, and enters information into database. Troubleshoots problem-solves,and analyzes customer problems. May include complex and non-routine customer inquiries regarding products, services, and customer accounts. This position may train or act as a lead to entry level customer Service Representatives. A high school education and two to four years relevant experience are typically required for this non-exempt position.
Salary.com
- Responds to customer inquires regarding orders, billing inquiries and technical problem notifications. Documents customer trouble reports in trouble ticketing system and escalates according to established standard operating procedures. Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department. May require a bachelor's degree with at least 1 year of experience in technical support. Must be familiar with client server platforms support and various system applications. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision; typically reports to a supervisor or manager. A certain degree of creativity and latitude is required.
ESD
- 43-4051 Customer Service Representative: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
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